Refund policy

Buildify – Return & Refund Policy

At Buildify, we want every digital product you purchase to feel genuinely useful and worth it. If something doesn’t feel right, we’re here to help — simply, fairly, and with care.

✅ Eligibility for a Refund

Because Buildify products are digital downloads / digital access items, refunds are only considered in specific cases.

You may request a refund if:

  • You contact us within 7 days of purchase, and

  • One of the following applies:

    • You were charged more than once for the same product (duplicate order)

    • You did not receive access due to a technical delivery issue on our side

    • The file is corrupted / broken and we are unable to provide a working replacement

    • The product is materially different from what was described on the product page

🚫 Non-Refundable Items

We cannot accept refunds for:

  • ❌ Digital products that have been successfully downloaded, accessed, or delivered

  • ❌ Change of mind after purchase

  • ❌ Lack of results (digital products require user implementation)

  • ❌ Compatibility issues on your device/software if requirements were clearly stated

  • ❌ Products marked final sale or non-refundable at checkout

📝 How to Request a Refund

To request a refund, please contact our support team and include:

  • Your order number

  • A brief explanation of the issue

  • Screenshots (if relevant), such as error messages or access problems

Once reviewed, we’ll guide you through the next steps.

🔄 Refund Review Process

1) Review & Verification

Our team will review your request and may ask for additional details to confirm the issue (e.g., delivery logs, access status, file error).

2) Resolution Options

Depending on the situation, we may offer:

  • Replacement access / re-delivery link

  • A corrected file version

  • Troubleshooting support

  • A refund (if eligible)

3) Refund Issuance

If approved:

  • Your refund will be issued to the original payment method
    ⏳ Please allow 5–7 business days for the refund to reflect (depending on your payment provider).

📌 Important Notes

  • Refund requests must be submitted within the allowed timeframe (usually 7 days)

  • We reserve the right to decline refunds in cases of excessive or suspicious refund activity

  • Any unauthorized sharing, reselling, or distribution of Buildify products may result in account restriction and refund denial

💬 Need Help?

We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will ensure your Buildify experience stays smooth and worry-free.